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To set up a Call queue, in the Groups admin center, expand, select, and then choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to add a resource represent this Call queue.

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Select the button next to the resource account you want to assign to this Call queue. At the bottom of the pane, choose the button. If you require to develop a resource account: Under, select the button to add a resource represent this Call queue. On the pane, look for any set of letters to bring up the results dropdown.

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On the pane: Enter a detailed. Representatives see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button. On the pane, choose the button. Agents see the resource account name when they get an inbound call.

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Appoint outbound caller ID numbers for the agents by defining one or more resource accounts with a phone number. Agents can choose which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to allow agents to utilize for outgoing caller ID functions. Select the button beside the resource account with a designated contact number. Select the button at the bottom of the pane. If you do not have a resource account with a designated telephone number: Under, pick the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a detailed. Agents see this name when a call is presented to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you've developed this new resource represent calling ID, you'll still need to: Choose a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you enable them. As soon as you've picked a language, pick the button at the bottom of the page. Specify if you desire to play a greeting to callers when they show up in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system checks out the text that you type (up to 1000 characters) when the Call queue addresses a call. Note When utilizing Text to Speech, the text needs to be gone into in the language chosen for the Call line.

Teams offers default music to callers while they are on hold in a queue. The default music provided in Groups Call queues is devoid of any royalties payable by your company. If you wish to play a specific audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all essential rights and consents to use any music or audio file with your Microsoft Teams service, which may include intellectual property and other rights in any music, sound effects, audio, brand names, names, and other content in the audio file from all pertinent rights holders, which might consist of artists, actors, entertainers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other parties who own, control or certify the music copyrights, sound impacts, audio and other copyright rights.

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Review the prerequisites for including representatives to a Call queue. You can amount to 200 representatives through a Teams channel. You should belong to the group or the developer or owner of the channel to include a channel to the line. To use a Teams channel to handle the line: Select the radio button and choose (overflow call handling).

Select the channel that you desire to use (only basic channels are fully supported) and select. The following customers are supported when utilizing a Teams channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Keep in mind If you use this option, it can take up to 24 hr for the Call line to be fully functional.

You can include up to 20 agents separately and approximately 200 representatives via groups. If you want to include specific users or groups to the line: Select the radio button. To to the queue: Select, look for the user, select, and after that select. To to the queue: Select, look for the group, choose, and after that select.

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Keep in mind New users added to a group can take up to 8 hours for their very first call to get here. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as representatives to the Call line. Important Known concern: Assigning private channels to Call lines When using a private channel calls will be dispersed to all members of the team even if the private channel only has a subset of team members.

minimizes the amount of time it takes for a caller to be linked to a representative after the representative accepts the call. For conference mode to work, representatives in the Call line must use among the following clients: The latest version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts must be set to Teams, Just mode. Representatives who do not satisfy the requirements aren't included in the call routing list. We recommend allowing conference mode for your Call lines if your agents are utilizing suitable customers (overflow virtual receptionist). Idea Setting to is the suggested setting. overflow call center. Once you've selected your call answering alternatives, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Company Server. Conference mode is needed if Groups users require to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in line for approximately 2 seconds when very first joining the call.

If you need to use Conference mode, select,, or as the. If you need to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the representatives, the combination of and isn't supported. If you require to use, choose,, or as the.

When using and when there are less contacts queue than offered agents, just the first two longest idle agents will exist with calls from the line. When utilizing, there may be times when an agent receives a call from the line shortly after becoming unavailable, or a brief delay in getting a call from the line after appearing.